I am really not found of Charter

So... Charted has never been one of my favorite companies. Today however, they really became my least favorite company.

I decided to log on to my account and pay my bill. I often forget the password and have to look it up - it's usually some gibberish one I can't recall easily. I did find it and I proceed to log on to my account using my user name and the random password. As soon as I got into my account I noticed that the amount due was different than what I thought I owed, as well as the name on the account. It was a Keith something or other in Nebraska. Odd. I figured it was a fluke, so I opened another tab in my browser and did the same. Logged on. This time it was different. It was a different name again... a foreign name in California. So... then I was getting concerned. Charter wasn't *really* giving me access to random accounte complete with home phone numbers, addresses, account numbers, the ability to change/add/delete service, personal e-mail addresses.... you get the point.

I tried a 3rd time. Surely this time I would get my account. Nope. Another try, another name. I forget where the 3rd person was.

This is when I lost it. Charter was giving access to account information. Who knows how many people got access to my account or anyones account.

I called them up and of course they didn't quite understand what I was talking about. They offered to transfer me. I figured I needed to tell someone at Charter about their "little" problem. I got put on hold. For. Ever. And Ever. And Ever.

I eventually hung up. In the meantime I wanted to see what I could get to. Yup. I got to bills. I could change what I wanted. I didn't of course. I would never do that. But the possibility scared me.

I tried calling again. This time someone asked me some security questions. My address, my phone things that I could have had access to on any of the 3 random accounts I had sitting in front of me. This did NOT reassure me at all. The call center rep kept asking me if I wanted to pay my bill and I kept explaining that there was NO WAY I was paying my bill to a company that was giving out account information for free. She eventually transferred me to tech support who robotically explained that this was a known issue and not to log into my account anymore. He wouldn't stop talking for about 30 seconds - just spilling out a spiel about how they were working on it etc... Not reassuring. He was supposed to reset my password. He put me on hold and never came back. Not surprised.

I am REALLY unhappy with Charter.